HOT TOPIC Reviews

I pre-ordered a Moon Knight Funko pop from the show. It has been pretty hard to find and hot topic was the only place that “had it”. After pre ordering, I never received any email updates of ANY kind. Any status for my order I had to ask customer service! After 2 months of waiting, my order was cancelled Out of stock for awhile I was told. Waste of time. Never ordering here again.

1. They remove all negative reviews under the pretense of it "not following website guidelines"

2. Once you purchase items they may modify/change your order without asking you. Once they tell you they modified your order, they say that they can't cancel it. Even though they themselves have modified it... make it make sense. Anyway, a lot of their designs are created by independent artists I highly encourage buying directly from local artists.

1. They remove all negative reviews under the pretense of it "not following website guidelines"

2. Once you purchase items they may modify/change your order without asking you. Once they tell you they modified your order, they say that they can't cancel it. Even though they themselves have modified it... make it make sense. Anyway, a lot of their designs are created by independent artists I highly encourage buying directly from local artists.

I ordered black combat boots August 15,2022. It's August 26,2022, and I still have not received my item I payed for. As you can see in my email that was a confirmation of my order I was charged $95.01. I was told the boots were pre-sale, and that I wouldn't receive my package, my combat boots for another year. So I canceled my order because I'm not going to wait a year, for combat boots. I was also told by customer service I was never charged for the boots. Look for yourself in the screenshots if I was charged or not. It even shows in my hottopic account, in my order history I was in fact charged $95.01. So much for customer service respect and appreciation for your customers. If we dont receive an order that we payed for, we should be eligible for a refund. My daughter never got her boots I payed for and I never received my refund in the amount of $95.01. I will never EVER order from hot topic ever again. I'm angry, frustrated, upset, that customers do not get their refund that they're eligible for which seems like a legitimate scam if you ask me. Don't ever order from here. Save yourself the headache.
Also, the guy threatened me that I was being recorded on the line. I told him record me then but you can't expect me not to be angry when I'm getting ripped off. Hottopic, you just lost business with a reliable customer.
A.M. R.

Hot Topic does not value there Vips

I love hot topic, it's fine to shop in stores, however using my hard earned rewards has become a frustrating headache recently. The first time I used my rewards was fine but then the next order was canceled for no reason. ALL of my items were in stock, the site had like 70 percent off I used my rewards and shipped to store so I owed 0 dollars. The system doesn't apparently like that and canceled it. I contact there online messaging service they tell me it's an error and give me back my rewards, telling me if I order again they will honor the original sales prices and refund the price *no idea if we recieved the refund*
I finally got my items at least.
Then recently again I use my rewards my order that's all in stock is canceled. I call the number this time feeling furious. The first agent promises me they can recreate my order then we get disconnected, I call back and the second agent makes me rehash everything. Days later I see no new created order for my items and my rewards were returned to me. I'm feeling very angry and don't know if I'm going to attempt another reorder. Hot Topic fix your freaking system!

My daughter and I have spent thousands of dollars here over the years but its all changed. Management at corporate and store level is terrible. They don't care about customers anymore. You can't get help from ANYONE. The bank that has their credit card, COMENITY BANK, is the worst! I would rate them "0" but that isn't an option. I won't do business either again. They just lost 2 more customers. Whatever you do, don't go to he one at Town Center Kennesaw, GA. Save yourself a headache and rising blood pressure!

I ordered items to be picked-up at one of stores closest to me (still over an hour drive away round trip).

I never received an email for the order after placing it. I called customer service, they said to login to the portal instead.

I log into the portal and it shows I have no orders. I call cs again. They tell me this is a common known bug that many people experience.

About two weeks pass and I hear nothing about my order. I assume it has arrived at the store and I never got notified. I drive there during business hours but the door is locked and nobody seems to be there.

A couple days later I call the store. They say they have no idea if my order has arrived or not and have no way to tell me either way and that’s customer services job.

I call cs they say the store should tell me but that they’ll call the store. They call the store and tell me the store doesn’t know either way.

I call cs again the next day being like hey it’s been well over two weeks since I’ve placed my order and I’ve heard nothing about it. This means I’m considering the order MIA at this point. They said they can re-order my stuff to the store. I said no because I was going to be out of town for over three weeks. They said how about we ship it to your house via the mail. I said I wasn’t thrilled about that but one item out of the two I ordered, was selling out quickly so I agreed.

When I got back my items were at my house but I only had seven days to return them. Then the next morning I got notified multiple people on my plane had covid. I tested and was positive then rapidly became very sick in the next few hours. Due to CDC guidelines about when it’s safe to go out with having covid that meant I had only 1 day to return my item.

I show up to the store on that day to return the 1 of the 2 items. I get there almost two hours before hot topics website says they are supposed to close. The employee there tells me it’s been a long day and she is closing and already turned off her register. I tell her that it’s the last day to make my return. She said if I come back later it’s fine and she’ll honor it.

I message Hot Topic on Instagram to explain what happened and for a type of proof of what took place. It’s been three days at this point and I’ve messaged now with additional complaints and they have not responded.

The day after the store incident I call customer service.

For starters, the cs agents English wasn’t the strongest and it led to him not understanding what I meant a few times during the call, even when I’d try explaining it a couple times in different ways. He’d would become increasingly annoyed on his end and had an exasperated tone even though I feel the language barrier problems were from his end.

Anyway, I start the call saying what happened then I say I want to return it to a different store not the one above because they close at odd times and I waste time(1 hr 10 round trip) and gas money driving there. I say I want the agreement of an extended return at a different store honored and I want the money back on my credit card, not on a gift card.

At first the cs agent said there was nothing he could do it has been past the 30 days. Then I said so your employees have been dishonest with me. He said he’d go talk to his manager. He then said he’d do a return but I need to do the return form online and he’d send me an email about the return.

He then asks for my order number, I give it to him and he says no order shows up. He asks for the original order number, time passes. He asks for my email and then says he finally found the order.

After finding it he said I’d have to pay for shipping. I asked where online the return form was, he got flustered and due to a language barrier was unable to coherently describe where the form was. I told him I also thought it was unfair I had to pay after the hassle this has been. It turns out the shipping was to be reimbursed as well and that was also a language barrier misunderstanding.

I go to fill out the form online, there is a bug and the form won’t display. I try multiple devices, browsers, and even text a friend who tries it but there is nothing. I try again after an hour the form now displays but it is greyed out and says unable to do return.

It has also been 24 hrs since the call and I haven’t received an email from cs.

I messaged hot topic on Instagram everything that’s happened. Those messages are now between three days and 24 hrs old and I’ve never gotten a response.

The item I want to return is $29. $22 dollars were on my credit card, the rest was on a gift card I’d received for my birthday. I now have contested the $22 on my credit card which is my first time having to do so with a business. Even though this approach looses me $7 for an item I don’t want at all, I just want the process done with. I’ve wasted hours driving to hot topic and calling customer service multiple times. They seem to not have any desire to resolve this at all.

Bought a mug for a dollar however it wasn't the same as the picture only the sticker looked real, but was actually printed from the Internet of the original version (clever lol) then pasted on it. Got the real one somewhere else

I brought 2 shirts and 5 skirts and totaled to 179$ ???? Everything in Hot Topic is 30$ and above for poor quality clothes with horrible sizing.

I brought this purple Kuromi (a character from hello kitty) shirt, I washed it once and now it's starting to turn pink????

2/5 skirts had loose threads and felt like they were going to fall apart.

The zippers on the skirts are cheaply made and are very hard to pull up. They often get stuck on loose threads or for no reason.

The sizes are crazy! I ordered in my regular size (medium) and when I went home to try it on (the fitting room was closed) they were HUGE on me!! You can't even see the skirt I brought to match because the shirts were so huge. I brought the skirts in a small because the medium looked too big and they fit perfectly.

If you are going to buy from Hot Topic size down!! Do not buy in your regular size!! You can find the same or similar clothes at Shein for cheaper prices.

Hot Topic has great items that usually have good quality, however, the shipping prices are absolutely outrageous if you live outside of the USA. Two T-Shirts will cost you $30 to ship to Canada. That's almost $40 Canadian for two shirts. To add insult to injury, Back-Order, Pre-Order, or sometimes even items already in stock won't even ship outside the USA; so a Hoodie that I waited months for that I couldn’t backorder ALSO wouldn’t let me order it while it finally was restocked. Now it’s sold out yet again. Hot Topic is a great store in person, but online I really detest how international shoppers are treated.